Our Policies

Returns And Refunds Policy

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email customer.service@dandipatch.co.uk to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

Dandi Patch/TNH Enterprises
Returns Department Tracking No: [Insert tracking number provided]
The Stoneway Office
Quinton Green Park
Quinton
Northants
United Kingdom
NN7 2EG

3. Include in your package a signed letter stating the reason for your return and the original receipt.

If you have any further queries or questions please email customer.service@dandipatch.co.uk.

Website Terms And Conditions Of Use

These terms of use govern your use of our site. Please read these terms in full before you use this website. If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

Website Access

1.1 It is not necessary to register with us in order to use most parts of this website.

Use of Website

1.2 This website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without prior consent.

Site Uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor Provided Material

1.6 Any personal information a visitor sends to this website is covered under our Privacy Policy.

Links To Other Websites

1.7 Throughout this website and our social media platforms you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on the website you do so at your own risk.

Disclaimer

1.8 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date.

1.9 All material contained on the website is provided without any warranty of any kind. You use the material on this website at your own discretion.

1.10 All material contained on the website is the copyright of TNH Enterprises and is not permitted for use for any purpose without prior written permission.

Exclusion of Liability

1.11 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.12 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Privacy Policy

At TNH Enterprises we care about the privacy of our visitors and we are committed to protecting your privacy and data at all times.

It is not our policy to collect any personal data without your knowledge or consent. If you place an order on our website, you will be required to fill in a form with some personal data so that we may complete and process your order. This will include details relating to your mode of payment. We do not store any transaction details as we use Paypal as our third party merchant provider.

Any data that you submit to us will be stored according to strict data security guidelines and will not be shared with third parties. We may use this data to inform you of any special offers, promotions or other information you may be interested in receiving.

If you have and questions regarding our privacy policy or would like to be removed from our mailing list then please do not hesitate to contact us by email at customer.service@dandipatch.co.uk.

This website uses performance cookies to analyse site usage data. The data collected from users is aggregated and anonymous. By using our website, you agree that we can place these types of cookies on your device. The data collected may include but is not limited to the browser, operating system, IP address, demographics, time spent on site and pages visited.

Collecting this data allows us to analyse our website and target areas of improvement to benefit you. Your data is collected for a specific, lawful purpose and will not be passed on to, or shared with, any third parties.

On our website, we may at any time have pixels present which enables remarketing cookies to be dropped onto your machines. These cookies may be used to target users on third party websites such as social media platforms and Google. For more information about behavioural targeting and how to opt-out of being targeted for any behavioural advertising by any member of the Internet Advertising Bureau, please visit: www.youronlinechoices.com

Company Details

Our business name is: TNH Enterprises

Our business address is: The Stoneway Office, Quinton Green Park, Quinton, Northants NN7 2EG

Our contact email address is: customer.service@dandipatch.co.uk