Returns And Refunds Policy
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email email@example.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Dandi Patch/TNH Enterprises
Returns Department Tracking No: [Insert tracking number provided]
The Stoneway Office
Quinton Green Park
3. Include in your package a signed letter stating the reason for your return and the original receipt.
If you have any further queries or questions please email firstname.lastname@example.org.
Website Terms And Conditions Of Use
1.1 It is not necessary to register with us in order to use most parts of this website.
Use of Website
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without prior consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor Provided Material
Links To Other Websites
1.7 Throughout this website and our social media platforms you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on the website you do so at your own risk.
1.8 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date.
1.9 All material contained on the website is provided without any warranty of any kind. You use the material on this website at your own discretion.
1.10 All material contained on the website is the copyright of TNH Enterprises and is not permitted for use for any purpose without prior written permission.
Exclusion of Liability
1.11 We do not accept liability for any loss or damage that you suffer as a result of using this website.
Law and Jurisdiction
At TNH Enterprises we care about the privacy of our visitors and we are committed to protecting your privacy and data at all times.
It is not our policy to collect any personal data without your knowledge or consent. There are three ways in which we collect personal data;
1. When you place an order.
2. Via you opting to join our mailing list.
3. Through customer service interaction including instant messaging services, email and telephone conversations.
1. When you place an order:
If you place an order on our website, you will be required to fill in a form during the checkout process with some personal data so that we may complete and process your order. We ask for your email address first so that if you get cut off from your checkout at any point we can save your basket for you and email you the link, saving you time. We then go on to ask you for more personal details such as your address so that we will be able to deliver your order successfully.
You will also be asked for payment details. Our website is secure, so your transaction will be safely conducted. We do not store any of your payment details anywhere as we use recognised, safe payment platform integrations including PayPal Express Checkout and Shopify Payments. Therefore, we never see your private payment information, that includes your full card number or CSC/CVC, as this is all processed by these carefully chosen, recognised, payment platforms.
Any data that you submit to us will be stored according to strict data security guidelines and will not be shared with third parties. If you tick the box to say so, we may use this data to contact you with any special offers, promotions or other information we feel you may be interested in receiving, these would all be with the aim of enhancing your experience with our brand. If you do not consent to receive marketing emails from us then we will only use your details to send you transactional emails and delivery information. You will always have the opportunity to unsubscribe at any time using the unsubscribe link at the bottom of our emails.
When you place an order, we will also save your purchase history. This helps us provide you with support, handle returns and offer you suggestions in line with what you like or what could benefit you e.g. if we recognise that you are a repeat buyer of a certain product then we may suggest our subscription options to you.
2. Via you opting to join our mailing list:
There are a few opportunities for you to sign up to our mailing list so that you can receive useful information, offers, news and new product announcements. When you sign up to this we will store your information on our chosen mailing platform, Mail chip, who will ensure your data will stay safe and secure.
When you sign up to our mailing list we initially only ask you for basic information, However, you can update your personal data provided at any time and the more detailed information you give us the better and more personalised service we will be able to give you. You can amend your profile here.
3. Through customer service interaction:
We pride ourselves on giving the best customer service possible; it is always our aim to make you a happy customer. In order to do this, we offer a variety of ways for you to get in touch with us including via a messaging bot on our website, instant messenger applications, social media platforms, email and telephone. We may keep records of our conversations with you so that we fulfil this duty and by keeping those records we can continue to provide you with the things you like in the future. We may also use previous customer conversations to help train our staff so that they can also provide our customer with the best service possible. Do remember you are always in control of your data so if you would prefer our conversations to be deleted then please let us know and that will be the process we will take.
This website uses performance cookies to analyse site usage data. The data collected from users is aggregated and anonymous. By using our website, you agree that we can place these types of cookies on your device. The data collected may include but is not limited to the browser, operating system, IP address, demographics, time spent on site, pages visited and online behaviour.
Collecting this data allows us to improve your experience with our brand, analyse our website and target areas of improvement to benefit you. Your data is collected for a specific, lawful purpose and will not be passed on to, or shared with, any third parties.
On our website, we may have pixels present which enables remarketing cookies to be dropped onto your machines. These cookies may be used to target users on third party websites such as social media platforms and Google. For more information about behavioural targeting and how to opt-out of being targeted for any behavioural advertising by any member of the Internet Advertising Bureau, please visit: www.youronlinechoices.com
Your data may be used for internal reporting. These reports are created to ensure that we are consistently optimising the way that we work and allows us to provide the best service possible.
Sharing your information
Your data is safe and secure on our systems. We will never sell any of your personal data to any third party as we know you have given your data to us for our brands purpose only and we appreciate that trust. There are, however, some cases where we must share your data with the following categories of companies as an essential part of being able to provide our services to you. This includes companies that do things to get your purchases to you, such as payment service providers and delivery companies, professional service providers, such as marketing agencies, advertising partners, and website hosts, who help us run our business, and companies approved by you such as social media sites if you choose to link your accounts to us. Your online behavioural data may also be gathered and stored by third party software/applications that we use but this information is anonymised to protect you.
Our business name is: TNH Enterprises
Our business address is: The Stoneway Office, Quinton Green Park, Quinton, Northants NN7 2EG
Our contact email address is: email@example.com